Privacy policy
Effective Date: July 13, 2026
At Pawlycozy, we respect your privacy and are committed to protecting your personal information. Pawlycozy is operated by Hanko Premium Co., Ltd., a company registered in Japan. Throughout this Privacy Policy, “Pawlycozy,” “we,” “us,” and “our” refer to Hanko Premium Co., Ltd.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, create an account on, subscribe to communications from, or make a purchase through pawlycozy.com, collectively referred to as the “Services.”
By accessing or using the Services, creating an account, subscribing to our newsletter, or purchasing our products, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, you should discontinue use of the Services.
1. Information We Collect
We collect personal information to provide our products and Services, process and fulfill orders, operate and improve our website, communicate with customers, prevent fraud, conduct analytics, and comply with applicable legal obligations.
The information we collect depends on how you interact with Pawlycozy and may include information you provide directly, information collected automatically, and information received from third parties.
Information You Provide Directly
When you place an order, create an account, contact us, submit a return request, or subscribe to marketing communications, we may collect:
- Your full name
- Email address
- Telephone number
- Shipping address
- Billing address
- Customer account and login information
- Order and purchase history
- Product preferences
- Customer service messages and other communications
- Return, refund, or dispute-related information
- Any other information you voluntarily provide to us
Payment Information
Payments are processed through Shopify Payments and supported payment methods, including Shop Pay, Visa, Mastercard, American Express, JCB, Apple Pay, and Google Pay.
Payment providers may collect payment card details, billing information, authentication information, and transaction data as necessary to process your purchase. Pawlycozy does not directly store or have access to your complete credit or debit card number.
Information Collected Automatically
When you visit or interact with our website, we and our service providers may automatically collect certain technical and usage information, including:
- Internet Protocol address
- Browser type and version
- Device type and device identifiers
- Operating system
- Language and regional settings
- Approximate geographic location
- Time zone
- Referral URLs
- Pages and products viewed
- Search activity
- Clicks, browsing behavior, and session information
- Shopping cart activity
- Cookie and advertising identifiers
Information from Third Parties
We may receive information from third parties that help us operate our business, including Shopify, payment processors, shipping and logistics providers, analytics providers, advertising platforms, fraud prevention providers, and customer support tools. This information may include transaction details, delivery updates, advertising attribution information, device information, and fraud risk indicators.
2. How We Use Your Information
We may use the personal information we collect for the following purposes:
- Processing, confirming, and fulfilling your orders
- Processing payments, refunds, returns, and disputes
- Providing order confirmations, shipping updates, and delivery notifications
- Creating and managing customer accounts
- Providing customer service and responding to inquiries
- Detecting, investigating, and preventing fraud or unauthorized activity
- Operating, maintaining, and improving the Services
- Analyzing website traffic, user behavior, and product performance
- Personalizing content, product recommendations, and advertising
- Sending promotional emails and newsletters where permitted
- Managing advertising campaigns and measuring their effectiveness
- Enforcing our policies and contractual rights
- Complying with applicable legal, tax, accounting, and regulatory obligations
- Protecting the rights, safety, security, and property of Pawlycozy, our customers, and others
Where required by applicable law, we process personal information on the basis of your consent, performance of a contract, compliance with a legal obligation, or our legitimate business interests, provided that those interests are not overridden by your rights and freedoms.
3. Cookies and Similar Technologies
Pawlycozy and our service providers use cookies, pixels, tags, local storage, and similar technologies to operate the Services, remember your preferences, retain items in your shopping cart, secure your account, analyze website performance, and deliver relevant advertising.
The types of cookies and similar technologies used may include:
- Strictly necessary cookies: Required for checkout, account login, security, shopping cart functions, and other essential website features.
- Preference cookies: Used to remember your language, region, login status, and other settings.
- Analytics cookies: Used to understand how visitors use our website and to improve its performance.
- Advertising cookies: Used to measure advertising campaigns, personalize advertisements, and limit repetitive advertisements.
You may control or disable cookies through your browser settings and, where available, through the cookie preference tools displayed on our website. Blocking certain cookies may affect the availability or performance of some features.
4. Google Analytics
We use Google Analytics to understand how visitors interact with our website. Google Analytics may collect information such as pages viewed, time spent on the website, browser and device information, approximate location, referral sources, and shopping activity.
This information helps us evaluate website performance, understand customer interests, improve our products, and optimize the shopping experience. Google processes information in accordance with its own privacy practices. You may be able to limit Google Analytics tracking through your browser settings or Google’s available opt-out tools.
5. Meta Pixel
We use Meta Pixel to measure the effectiveness of our advertising campaigns, understand customer interests, build advertising audiences, and provide more relevant advertisements through Meta services, including Facebook and Instagram.
Meta Pixel may collect information about your interactions with our website, including pages viewed, products viewed, items added to your shopping cart, purchases, browser information, device information, IP address, and cookie identifiers.
Meta may associate this information with your Meta account and process it according to its own privacy practices. You can manage your advertising preferences through your Meta account settings and available browser or cookie controls.
6. How We Share Your Information
We do not sell your personal information for monetary compensation. We may disclose personal information to third parties where reasonably necessary to operate our business, provide the Services you request, comply with applicable law, or protect our legal rights.
We may share personal information with:
- Shopify: To host and operate our online store, checkout, customer accounts, and related ecommerce services.
- Payment providers: To authorize and process payments, refunds, disputes, and fraud screening.
- Shipping and logistics providers: To fulfill, transport, track, and deliver orders.
- Analytics providers: To measure website traffic, performance, and customer behavior.
- Advertising partners: To measure campaigns and deliver personalized advertising where permitted.
- Technology and customer service providers: To support communications, website operations, hosting, security, and technical functionality.
- Professional advisers: Including accountants, auditors, insurers, lawyers, and consultants.
- Government authorities and law enforcement: Where required by applicable law, legal process, or a valid governmental request.
- Business transaction participants: In connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.
Our service providers are expected to use personal information only for the services they provide to us and to maintain appropriate safeguards, subject to applicable law and their contractual obligations.
7. Marketing Communications
When you subscribe to our newsletter, create a customer account, or otherwise consent to receive marketing communications, we may send you information about products, promotions, special offers, abandoned shopping carts, and other Pawlycozy news.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us at order@pawlycozy.com.
Even after opting out of promotional communications, you may continue to receive transactional messages relating to your orders, customer account, returns, refunds, security, or customer service requests.
8. Customer Accounts
If you create a customer account, you are responsible for maintaining the confidentiality and security of your login credentials and for restricting unauthorized access to your account.
You must promptly contact us if you believe your account has been accessed or used without authorization.
You may request closure of your account or deletion of eligible personal information by contacting us. Certain information may be retained where required for legal, tax, accounting, fraud prevention, dispute resolution, security, or legitimate business purposes.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing the Services, maintaining business and tax records, preventing fraud, resolving disputes, enforcing agreements, and complying with legal obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, and destruction.
However, no method of internet transmission or electronic storage is completely secure. We therefore cannot guarantee the absolute security of information transmitted through or stored in connection with the Services.
You are responsible for using strong passwords, protecting your customer account credentials, and using secure devices and networks when accessing our website.
11. International Data Transfers
Pawlycozy is operated by Hanko Premium Co., Ltd. in Japan and serves customers in the United States and other locations.
Your personal information may be transferred to, processed in, or stored in countries other than the country in which you live, including countries in which Shopify, payment providers, analytics providers, advertising platforms, logistics providers, or other service providers operate.
Where required by applicable law, we rely on appropriate legal mechanisms and safeguards for international transfers of personal information.
12. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including:
- The right to request access to personal information we hold about you
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of eligible personal information
- The right to request restriction of certain processing activities
- The right to object to certain processing activities
- The right to withdraw consent where processing is based on consent
- The right to receive certain information in a portable format
- The right to opt out of certain targeted advertising or data-sharing activities where applicable
- The right not to be discriminated against for exercising a privacy right
To submit a privacy request, contact us at order@pawlycozy.com. We may need to verify your identity before completing your request.
We may deny or limit a request where permitted by law, including where information must be retained for legal, security, fraud prevention, accounting, tax, or contractual purposes.
13. European Privacy Rights
If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have rights under applicable data protection laws, including rights of access, correction, deletion, restriction, objection, portability, and withdrawal of consent.
You may also have the right to lodge a complaint with your local data protection authority. Before doing so, we encourage you to contact us so that we can attempt to address your concerns.
14. California and Other U.S. State Privacy Rights
Residents of California and certain other U.S. states may have additional rights under applicable state privacy laws.
Depending on the applicable law, these rights may include the right to know what categories of personal information we collect, use, disclose, share, or sell; the right to request access, correction, or deletion; and the right to opt out of certain targeted advertising, sharing, or sale activities.
We do not sell personal information for monetary compensation. However, the use of advertising cookies, Meta Pixel, and similar technologies may be considered “sharing,” “sale,” or “targeted advertising” under certain U.S. state privacy laws.
Where required, you may exercise an opt-out through available cookie preference tools, browser-based privacy signals recognized by applicable law, or by contacting us.
We will not discriminate against you for exercising a privacy right. We may need to verify your identity and, where applicable, the authority of an authorized representative submitting a request on your behalf.
15. Do Not Track and Global Privacy Control
Some browsers offer “Do Not Track” or Global Privacy Control signals that communicate your privacy preferences to websites.
Because industry standards and legal requirements continue to develop, our response may depend on the signal used, your location, and the technical capabilities of our website and service providers. Where legally required and technically supported, we will process recognized opt-out preference signals in accordance with applicable law.
16. Children’s Privacy
The Services and our products are intended for adults and are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can review the matter and delete the information where required by applicable law.
17. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Pawlycozy.
We are not responsible for the privacy practices, security, accuracy, availability, or content of third-party websites or services. We encourage you to review the applicable privacy policies before providing personal information or using third-party services.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, legal obligations, or Services.
The updated version will be posted on this page with a revised Effective Date.
We encourage you to review this Privacy Policy periodically. Your continued use of the Services after an updated Privacy Policy is posted constitutes your acknowledgment of the revised policy to the extent permitted by applicable law.
19. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
Company: Hanko Premium Co., Ltd.
Brand: Pawlycozy
Website: pawlycozy.com
Email: order@pawlycozy.com
Country: Japan